Fulfillment times vary widely if your order must be customized, made to order, is for large or heavy items, or must be shipped by LTL freight truck (as opposed to standard carriers such as Fedex or UPS). If you would like to confirm the availability or potential lead time of an item prior to purchasing, please email us at or call us at 1-855-PET-PRO1.įor standard orders and for items in stock, we normally ship within 1 to 3 business days (as per the table above) and you can expect to receive your goods in 3 to 10 business days total. If this is the case, the lead time will be specified on this Shipping tab.
Certain made-to-order items may have a longer than normal lead time. From there you may either choose to cancel the order or continue with the updated shipment date.
If the item is on back-order, we will contact you directly and provide you with an updated shipment date. If the item is unavailable, we'll let you know and give you the option of receiving a refund or ordering a similar item. While we almost always have the most up-to-date inventory information, there are rare occasions in which an item may be unavailable or on back-order.
BIRD CAGE FLOOR GRIDS FOR FREE
Our policy for free shipping on orders over $499:Īs soon as you place your order you will receive an order confirmation e-mail and we will immediately notify the appropriate supplier to begin processing your order. Please note the times below are listed in business days. All of our items ship from inside the United States. Transit time depends on distance from the point of origin. Transit time after shipment: please add 2-5 days for lighter and smaller items shipped via regular carrier (Fedex, UPS, USPS) and add 5-10 days for heavier items shipped via LTL freight truck. Note: if the lead time is too long for the product you wanted, take a look at our list of fast-shipping brands per product category on our Fast Shipping Page. Please contact us at or 1-855-PET-PRO1 to verify total fulfillment time for your order. In some situations, rush orders may be available.
Also, a large portion of our items are made to order - this helps manufacturers keep costs down, ensuring a better price for consumers, and also to customize each order. Note that Covid-19 has created significant logistical issues for our manufacturers and lead times are longer than normal. Disposable liners also available for most sizes, call 1-80 or use our custom price configurator for pricing.These are our current lead times per brand: Please call and a customer service representative will help you decide which system is right for you. If you have a fair amount of weight, are worried about very small animals escaping, or are using the tray for prolonged exposure outdoors, we recommend System B (described right). Direct exposure to sunlight may also limit the life of your tray, however new trays can be ordered. Weight limitations vary depending on size. Pull out trays may be used without a pull out floor, however we do not recommend excessive weight for System A. System A is only available in select sizes, please call for details. The only assembly required for System A is snapping on the side tracks and center connectors and screwing the legs onto the corners. Molded tray construction makes it easy to clean and requires almost no assembly (which takes about 5 minutes). Our Pull Out Tray System A is made out of a one piece molded ABS thermoformed plastic and has about a 1 1/2” depth.
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